Is my personal information safe?
Yes. Kooapps is taking all precautionary measures to avoid loss, theft, unauthorized access and disclosure of your personal information. Data can only be accessed by employees with the need to know such information to be able to perform their functions. These employees are legally-bound by a non-disclosure agreement to prevent disclosure to other parties. Your privacy is really important to us.
What personal information do you collect from me?
Nothing is collected from you unless you give us your information or login via Facebook. From Facebook, we collect the following information to enhance your gaming experience: a. Your name b. Your friends' names c. Additional information will be asked separately
How do you use my personal information?
We mainly use this information for gaming leaderboards showing your friends’ scores.
Frequently Asked Questions
I'm interested in working at Kooapps, do you have openings?
Yes! We're looking for software developers and artists in the Philippines and Taiwan. Please email us at email@example.com with your resume. Also, please indicate your nationality. If you're a foreigner who'd like to work in the Philippines, a permanent working permit is required.
I'm having issues with the game, what do I do?
Firstly, you may check iTunes' Troubleshooting applications purchased from the app store. If you're still experiencing the same issues, fill up this form and we will get back to you within 24 hours.
I downloaded a game and it no longer works, what do I do?
If something like this exists, we advise you to update to the latest version and restart your phone. If it still doesn't work, fill up this form and we will get back to you within 24 hours.
How do I find my UDID through iTunes?
Follow the steps below: 1. Connect your device to the computer and launch iTunes. 2. Under the 'Devices', click your iPhone. 3. You will see Device Information Screen. Click on 'Serial Number.' 5. Identifier or your UDID will show up.
I want to find my UDID but I don't have my phone, what do I do?
Yes, there is! Just follow the following steps: 1. First of all, make sure hidden files and folders are visible in your computer. If not, you can go to 'Computer' - 'Organize' toolbar - 'Folder and search options' - 'View' tab - Under hidden files and folders, choose 'Show hidden files, folders & drives.' 2. Now, go to 'Computer' - '(C:)' drive -' Documents and Settings.' 3. Choose the user account where iTunes is installed. 4. Go to 'Application data' - 'Apple Computer' - 'Mobile Sync' - 'Backup' 5. You will see folder/folders. The folder's name is the UDID of your device.
I frequently experience game crashes and it closes unexpectedly, what do I do?
We advise you to update your phone and then restart. If the game still crashes, fill up this form and we will get back to you within 24 hours. Please provide your device type, iOS version and when the crashes occur.
I want to report a bug, what do I do?
Fill up this form and we will get back to you within 24 hours. Please be sure that your iOS version is up to date before reporting any bugs. Please provide your device type and iOS version.
I want to know the iOS device type I'm using, what do I do?
You may check the which device type you are using here.
How do I update my iOS version?
Follow these official Apple steps on backing up, updating and restoring your iOS software.
I want to know the iOS version used on my device, what do I do?
Follow the steps below: 1. Tap 'Settings' on the home screen of your iOS device. 2. Tap 'General.' 3. Tap 'About.' 4. You should see your device's current version on the 'Version' row.
I paid for in-app purchase but now it's asking me to pay again, what do I do?
Fill up this form and we will get back to you within 24 hours.
How do I find the file size of the game I want to purchase/download?
You may check an app's file size on the application's page, near the 'Buy' button.
Is the game available in my language?
You can see a game's supported languages in the 'Languages section' of the application's page.
Frequently Asked Questions
How do I add a neighbor?
If user has Facebook friends who play Pocket Family, it should automatically add to his/her neighbors list.
How do I sell items?
Just like moving and storing, just drag the item you want to sell to the Cash register icon.
How do I change outfits?
You can change the outfits of the characters by selecting the character that you want to change the outfit of from the Family Album. Select the outfit that you want to wear.
No.21, Aly. 7, Ln. 104, Ren'ai Rd. Yonghe Dist., New Taipei City 234 Taiwan (R.O.C.)
Unit 202 Global Tower Condominium Gen. Mascardo St. Cor. M.Reyes Bangkal, Makati City, Philippines
KOOAPPS is a mobile gaming company with millions of downloads. Founded in 2008, Kooapps has released more than 30 games with several top selling titles. We are here to do the best work of our lives and make games that we want to show our friends. Join us on this journey!